Our Return Policy

At Ian Gunther Store, we strive to ensure you are completely satisfied with your purchase. If you are not entirely pleased with your order, our return policy is designed to make the process as easy as possible.

Eligibility for Returns

  • Items must be returned within 30 days of the delivery date.
  • Products must be unworn, unwashed, and in their original condition with all tags attached.
  • Items marked as final sale are not eligible for return or exchange.

How to Initiate a Return

  1. Contact Us: Email our customer service team at ian.gunther.business@gmail.com to initiate a return. Please include your order number, item(s) you wish to return, and the reason for the return.
  2. Receive Return Instructions: Our team will respond with instructions on how to send your items back to us.
  3. Ship Your Return: Carefully pack your item(s) in their original packaging and send them to the address provided by our customer service team. We recommend using a trackable shipping method.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Exchanges

If you need to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at ian.gunther.business@gmail.com with photos of the damage. We will arrange for a replacement or refund as quickly as possible.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is damaged or defective.

Thank you for shopping at Ian Gunther Store. We value your business and are committed to providing you with excellent service. If you have any questions or need further assistance, please do not hesitate to contact us.